It might seem odd, given I make my living helping organisations with their IT, that I am what marketing types call a “late adopter”. I was just about the last person I know to get a DVD player and even my mother got a high definition TV at home before me. I skipped the first 3 iPhones and I am only a month into my first tablet. But being a late adopter doesn’t mean being ignorant about the latest developments. I may be a late adopter but I am also an early monitor; trying to keep up with new ideas so that I can, hopefully, help others. Adopting new ways of working or technologies should be a well informed decision not a reflex. Here are a variety of areas that I am monitoring, as they may develop into useful tools in the future, together with some research topics which I think deserve more attention than they are currently receiving.
In this latest post on a service-oriented operating model for IT I will cover mapping out the IT value chain. There are quite a few steps which lead up to this point so start here if you want a reminder and don’t forget these warnings. So let’s get started with: what are IT value chains all about, why you need to take the time to map them and how do you use them.
I recently read an interview with Catherine Bessant, CIO of Bank of America (a quick and simple registration on CIO.com is required). Catherine comes across as an impressive CIO role model. She has taken an unusual path to the role and has an unusual approach to some of the challenges which we can all learn from. For this post I have picked out one of Catherine’s key areas of focus. She describes herself as “freakishly focused on simplification.” Given the intricate and fast moving nature of IT, you might think this focus is incompatible with the CIO’s role but it should be near the top of every CIO’s agenda.
I have been writing a series of posts about implementing an operating model for IT which is based upon services. If you followed the last post you will have already started to engage your key stakeholders and they will already be thinking about their IT needs and their role in making the IT ecosystem work. Now you will be looking for advice on how to map out the value chains for the new IT model. The next post will go into more detail on how to use value chains and provide some examples but first I thought I should share a few warnings. We are about to enter what is probably the most dangerous part of the journey where unwary CIOs could be lured off course and face disaster. Take a look and let me know what you think.
This post is one of a series about developing a service-oriented operating model for IT. Previous posts have covered: the concept of a service-oriented operating model for IT designing the right organisation structure. This post is about the first step in the IT transformation process - engaging with the rest of the organisation. This means IT leadership engaging with other leaders across the enterprise and not just the rest of the IT department. Whether or not your vision is to move to a service-oriented operating model this is the first step in the process.